Customer Issue: Mr. Barnett found that there was a lot of noise when he used his garage door, much more than was usual, so he contacted us.
Our Solution: Our technician examined the garage door system to find the source of the issue, including disconnecting the Genie 3042-TKH opener in order to examine it. The problem was found in the opener, which had a motor that needed some repairs. Once they were taken care of, the opener was reconnected to the system.
Customer Issue: Vandalism took a harsh toll on this customer’s garage door, and he opted for a full set of new and stronger panels.
Our Solution: Raynor Advantage Series steel door panels made a fitting solution for the customer’s problem. After untracking the door, our team unscrewed and eased each damaged panel out, prying the more bent ones out as needed, before installing the stronger new ones and returning the door to its proper position.
Opener Remote Control Failed
Customer Issue: Wanted a new remote control.
Our Solution: Our technicians offered the customer different replacement options and he chose the Genie G3T-BX 3-button remote, which matched his belt drive opener. We programmed his new remote and made sure it had no trouble opening and closing the door.
Customer Issue: Sensor light blinking.
Our Solution: Our technicians first cleaned the dust off the lenses of both photo eyes and then adjusted each sensor in small increments until the red light on the sending sensor and the green light on the receiving one were constant, indicating full alignment. The door was then able to close properly again.
Customer Issue: Extension spring broke.
Our Solution: Although only one spring was broken, our technicians decided that it would be safer to replace both units. After disconnecting the power and disengaging the opener, we replaced the old parts with similar size, high quality components and then made sure the door could open and close smoothly again.